bg367's Privacy Policy

1 What Information We Collect

We may collect various types of information when you register and use bg367's services. The details are set out below:

1.1 Information You Provide Directly

Information you voluntarily provide when creating an account or using our services:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (copy of national ID, passport, or driving licence)
• bKash, Nagad, Rocket, or bank account details — used solely to process transactions

1.2 Automatically Collected Information

Information collected automatically by technical means when you use our platform:

• IP address and device type
• Browser and operating system information
• Site access times, navigation history, and session data
• Data collected through cookies and similar tracking technologies
• Gaming activity logs — bet amounts, win/loss records, and transaction history

1.3 Information Received from Third Parties

In certain cases we may receive information from trusted third parties for identity verification or fraud prevention purposes. Such collection is always carried out within the applicable legal framework.

2 Purposes of Using Your Information

We use your personal information only for the following specific and lawful purposes:

• Account Management: Registration, identity verification, login security, and account maintenance.
• Financial Transactions: Processing deposits and withdrawals, maintaining transaction history, and preventing money laundering.
• Customer Support: Providing assistance in Bengali via 24/7 live chat and email.
• Security and Fraud Prevention: Detecting unusual activity and protecting the integrity of the platform.
• Responsible Gaming: Identifying problematic gaming patterns and providing support to users.
• Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
• Service Improvement: Personalising the gaming experience and improving the quality of the platform.
• Bonuses and Promotions: Managing welcome bonuses, cashback, and VIP benefits.

3 Sharing and Disclosure of Information

bg367 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Information is shared with payment processors, identity verification services, and technology providers — only the information necessary for them to carry out their specific services. These organisations are contractually bound to uphold our privacy standards.

3.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive gameplay data — but this is gaming session data, not personally identifiable information.

3.3 Legal Obligations

Information may be disclosed where required by a court order, a lawful request from a government authority, or to fulfil a legal obligation. We always disclose only the minimum information necessary.

3.4 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. We will notify you before any such change takes place.

4 Cookies and Tracking Technologies

bg367 uses cookies and similar technologies that improve your browsing experience and ensure the platform operates correctly.

4.1 Essential Cookies

Indispensable for site operation — maintaining login sessions, storing security tokens, and temporarily retaining form data. These cookies cannot be disabled.

4.2 Functionality Cookies

Remember your preferences — such as language choice, display settings, and information from previous sessions — so you do not have to set them up again each time.

4.3 Analytical Cookies

Used to monitor site performance and analyse user behaviour, helping us improve the quality of our services. This data is stored in aggregated form.

You can control cookies by changing your browser settings. However, disabling essential cookies will prevent you from using certain features of the platform.

5 Data Security Measures

bg367 has put in place industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using TLS/SSL technology, preventing interception by third parties.
• Password Hashing: Your password is never stored in plain form — it is stored only as a strong cryptographic hash.
• Access Controls: Among our staff, only authorised individuals may access your information, and only for specific purposes.
• Regular Security Audits: Regular security tests are conducted to identify and address potential vulnerabilities.
• Data Centre Security: Our servers are housed in secure data centres that are monitored 24/7.
• Two-Factor Verification: Additional verification procedures apply for sensitive account activities.

Although we take the highest security measures, it is not possible to guarantee 100% security on the internet. Use a strong password for your account and do not share it with anyone.

6 Data Retention Period

How long we retain your information depends on the type of information and the purpose for which it was collected:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial Records: Transaction-related information may be retained for an extended period in accordance with financial regulatory requirements.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

Once the purpose of the information has been fulfilled and there is no legal obligation to retain it, we securely delete or anonymise it.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request to know what information we hold about you. We will let you know as quickly as possible.

7.2 Right of Rectification

If your information is incorrect or incomplete, you may request that it be corrected. Identity verification may be required to change core account details.

7.3 Right of Erasure

In certain circumstances you may request that your information be deleted. However, this may not be fully enforceable where a legal obligation or legitimate interest exists.

7.4 Right to Restrict Processing

You may request that certain processing activities be restricted — such as stopping marketing communications.

7.5 Right to Withdraw Consent

You may withdraw your consent to optional data processing at any time. Withdrawal of consent does not make prior processing unlawful.

To exercise these rights, contact us at [email protected] or use the 24/7 live chat.

8 Protection of Minors

bg367 is for users aged 21 and above only. We do not knowingly collect or process the personal information of anyone under the age of 21. An age verification process applies at the time of registration.

If we learn that information about a minor has been collected inadvertently, that account will be closed immediately and the information will be deleted.

9 Third-Party Links

The bg367 platform may from time to time contain references to third-party services. We are not responsible for the privacy practices of those third parties. You are advised to read the privacy policy of any external service before using it.

10 Changes to This Policy

bg367 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to the email address registered to your account.
• Continued use of the platform after a change takes effect will be taken as acceptance of the updated policy.

You are advised to check this page regularly so that you remain informed of the latest information.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — contact us directly through the live chat button on the platform.

We aim to respond to all privacy-related requests as quickly as possible. Our customer support team is always ready to answer any of your questions in Bengali.